With competition hotting up in the telecom sector, companies are looking ways in which they could improve productivity and faster roll out of new products and services. At Samjass, we can be your perfect outsourcing service provider to offer substantial gains - be it in process efficiency, cost control or innovation.

Our service spectrum in telecom BPO spans includes:

Technical helpdesks: includes technical query resolution, service configuration, installation & activation, IT helpdesk services, performance monitoring and testing of network configuration.

Customer relationship management: includes billing, account management, service quality management, inbound calls, collections and call backs, customer retention and royalty program management.

Back office services: including billing and invoicing, revenue assurance, interconnect revenue assurance, fraud management, auditing and loss recovery and disaster recovery plan.