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| Travel & Hospitality |
Improving customer
satisfaction and enhancing operational efficiency are the
prerequisites for successful running of a travel and hospitality
services company. At Samjass we combine our expertise in strategy
consulting, systems integration, market analysis and business models
to help our customers achieve high performance in their businesses.
Our deep understanding of the nuances of the hospitality industry
and its various segments such as hotels, restaurants and tour
operators and transportation help us devise effective business
solutions that drastically improve productivity and bottom line for
organizations.
Our travel and hospitality BPO services include:
Customer Support
Information calls
Address changes
Loyalty programs
Up Sell/ Cross Sell
Schedule changes
Promotions/discounts
Collections
Grievance handling
Passenger Options
Reservation processing
Fares/Rates
Seat allocation
Revenue management
Deal rate filing
Onward booking
Departure control
Transaction Processing
Loyalty program management
Baggage tracking/ Handling
Forms processing
Fare refunds
Procurement
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 Clientspeak
"Samjass know what they are talking about. They do only promise things which can be realized. Estimates (time schedule, costs) are reliable. They are interested in finding the optimal solution."
- Partner, a Leading Financial Advisory Firm
More testimonials
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